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Find answers to common questions about Reelm Studio, or reach out to us directly for further assistance.
Frequently Asked Questions
Everything you need to know about using Reelm Studio.
How do credits work?
Each AI model costs a different number of credits. Video models range from 1–4 credits per generation, while image models cost 0.1–0.5 credits. You can see the exact cost for each model before you start generating.
How do I purchase credits?
Open the app, navigate to the Account tab, and choose a credit pack that suits your needs. All purchases are processed securely through Apple.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any in-app purchase.
What AI models are available?
We offer 6 video models including Grok Video, Veo 3.1, Kling 3.0 Pro, and Sora 2 Pro, along with 4 image models including Grok Image, Recraft V3, Flux 2 Flex, and Nano Banana Pro. New models are added regularly as they become available.
How long does generation take?
Most videos generate in 30–120 seconds depending on the model and complexity of your prompt. Image generation is typically faster, completing in 5–30 seconds.
What happens if generation fails?
Credits are only deducted for successful generations. If something goes wrong during the process, you will not be charged. Your credits will remain in your account.
How do I delete my account?
Go to the Account tab and select Delete Account. This will permanently remove all your data, including generated content and account information. This action cannot be undone.
Still need help?
We are here to help. Reach out and we will get back to you as soon as possible.
Email Us
For bug reports, feature requests, or any questions about Reelm Studio.
We typically respond within 24 hours